Privacy and confidentiality

Our commitment

At FLAME, we respect your privacy and are committed to protecting your personal information. Your trust is essential to us, and we take your confidentiality seriously.

What we collect

We only collect what we need to provide FLAME: your email address, your name if you or your coach give it, and the answers you give in your check-ins.

Who can see your results

• Your results are private by default.
• If a coach invited you with a personal link, your results are shared with that coach from the start. The invitation says so, and you can switch it off at any time under Sharing in the menu.
• If you joined a group, the person running it can see that you have joined and when you last checked in. They see your results only if you choose to share them.
• Authorised FLAME administrators can see results where that is needed to run the service or to help you.
• We never sell your personal information.

Group reports

Group reports show averages and counts across a group, never one person's answers. A report is only produced once at least four people in the group have checked in.

We may also use combined, anonymised data to improve FLAME.

Your written summary

After a check-in, FLAME writes you a short summary of your results, in four parts: what is strong, a key opportunity, a 30-day focus and one thing to watch. To do that, your scores and your first name are sent to an AI service (Claude, made by Anthropic), which writes the text. Nothing else about you is sent. The summary is written once and kept with your check-in, and it is printed on your report.

If you share your results with a coach, your coach can see your summary too. If it has not been written yet when they open your results, it is written then.

Your Operating Style

If your programme includes it, FLAME asks you once for your Operating Style: four quick choices about how you tend to work in a team. Your style is kept with your account and printed on your report. You can answer again at any time from the menu, and your new answer replaces the old one.

If you share your results with a coach, your coach can see your style too. In a group, the person running it sees only the mix of styles across the group, and only once at least four people have a style. Your Operating Style is not sent to the AI service.

Your Pressure check

If your programme includes it, each check-in ends with six statements about pressure at work over the last two weeks. Your answers are kept with that check-in, shown to you as six signals and a plain average, and printed on your report. They are not a diagnosis of anything, and nothing about your health or illness is asked.

If you share your results with a coach, your coach can see your Pressure check too. In a group, the person running it sees only averages across the group, and only once at least four people have answered. Your Pressure check is not sent to the AI service.

How we protect your data

• We use secure, encrypted connections.
• You sign in with a one-time code sent to your email. There is no password to lose.
• To stop anyone guessing invitation links, we keep a scrambled version of the address a failed join attempt came from, for one day, and nothing else about it.
• Your check-in data is stored in Sydney, Australia.
• We use a small number of services to run FLAME: hosting (Vercel), database and sign-in (Supabase), email delivery (SendGrid) and the AI service that writes your summary (Anthropic).

Cookies

FLAME uses only the cookies it needs to keep you signed in and to remember small things, such as which results you have already opened. There is no advertising and no tracking.

Your rights

We align with GDPR principles and respect your rights regarding your personal data. You can ask for:

• Access: a copy of the personal data we hold about you.
• Correction: an update or correction to your information.
• Erasure: the deletion of your data.
• Portability: your data in a format you can take elsewhere.

Contact us

For any privacy question or request, email hello@flame.live.